CLIENT AGREEMENT & WAIVER OF LIABILITY
This Agreement is entered into by and between Penny Louise ("Practitioner") and the undersigned client ("Client").
1. Nature of Services
The Living Wholeness, Seeing Wholeness Packages and Clarity sessions are a series ranging from 1 to 8 one-on-one sessions designed to support self-awareness, emotional clarity, and personal transformation. These sessions may involve guided meditation, introspective practices, subconscious tools, and conversational coaching.
2. Not Therapy or Medical Advice
The Client acknowledges that the services provided by Penny Louise are not licensed therapy, counselling, or medical treatment of any kind. Penny Louise does not hold qualifications as a psychologist, psychiatrist, or other licensed health professional. The Client agrees not to use these services as a replacement for mental health treatment, and understands that if they are in crisis or experiencing suicidal thoughts, they must seek support from a licensed healthcare provider or emergency services.
3. Confidentiality
While all sessions are held in confidence, the Practitioner is not bound by legal confidentiality protections (such as therapist-client privilege). Confidentiality may be broken if there is a perceived risk of harm to the Client or others, or if required by law. If at any point the Practitioner believes the Client is at risk of harm to themselves or others, the Practitioner reserves the right to discontinue sessions and refer the Client to appropriate mental health professionals or emergency services.
4. Client Responsibility
The Client agrees to take full responsibility for their own emotional and mental wellbeing throughout the process. The Client understands that transformation is self-led, and no specific outcome is guaranteed.
5. Cancellations & Rescheduling
Sessions require at least 24 hours’ notice for cancellation or rescheduling. Missed sessions without notice may be forfeited. All sessions must be used within 4 months of the start date unless otherwise agreed.
6. Refund Policy
This container is non-refundable once begun. If the Client chooses to discontinue, no refunds will be issued for unused sessions.
7. Communication Between Sessions
Voice notes and email support between sessions are included within reasonable limits. The Client agrees to respect boundaries around response times and availability.
8. Legal
This Agreement is governed by the laws of England and Wales. The Client agrees to indemnify and hold harmless the Practitioner from all claims or liability that may arise as a result of participation in these sessions, including but not limited to emotional distress, perceived lack of progress, or decisions made during or after the sessions. These services are offered as reflective support, and no results are guaranteed.
By signing below, the Client confirms they have read, understood, and agreed to the terms above.
Client Full Name:Email:Signature:Date:
